<aside> 📜 TABLE OF CONTENTS

• Introduction
• Getting Started Guide
• Navigation Tips and Key Features
• Basic Troubleshooting
• Help Centre
• FAQ
• User Support and Feedback
• Legal Documents
• Release Notes & Change Log </aside>

📝 Summary

At QuickCrew, we believe that user feedback is essential to delivering the most effective and user-friendly platform possible. Whether you're reporting a bug, seeking help, or sharing suggestions for future features, we’re here to listen and respond.

This section outlines how users — both Production House and Crew Member accounts — can get in touch with the QuickCrew team, access support, and escalate concerns.

📮 Support & Contact Channels

You can reach us via the following channels:

• 📧 Email: [email protected]
• 📞 Phone: +270615665869

💬 In-App Support Tools

Depending on your platform, you can access support directly from within the app:

Crew Members (CM App)

1. Tap the My Account icon in the bottom tab bar.
2. Scroll to Support > Get in Touch with QuickCrew.
3. Fill out the support request form, including:
   • Subject (e.g. “App Bug”, “Payment Query”)
   • Description of the issue (max 500 characters)
4. Tap Send Request. You’ll receive confirmation and a response within 24 business hours.

Production House Users (PH App)

1. Navigate to Settings from the sidebar.
2. Click on Help & Feedback.
3. Use the embedded form to describe your issue or feedback.
4. Optionally attach relevant screenshots or job IDs for faster assistance.

Delete your account with QuickCrew (PH App & CM App)

1. Follow either of the above ‘In-App Support’ steps depending on which app you are using, or Contact QuickCrew Support directly through the listed email address at the top of this page.
2. When filling out the support request make sure to include ‘Delete My Account’ in the subject line.
3. Clearly state what email address the account you wish to be deleted is using.
4. Tap Send Request. You’ll receive confirmation and a response within 24 business hours.

Note: if you have any current job obligations within the system, your account will not be deleted until those obligations have been resolved.

📬 Feedback & Suggestions

Have an idea for a new feature or a way to improve QuickCrew?

• Use the “Submit Feedback” option under:
  • Crew App: My Account > Support > Suggestions
  • PH App: Settings > Submit Feature Request

All suggestions are reviewed regularly by our product team. While we can’t respond to every submission individually, your input helps shape future releases.

🧭 Issue Escalation Guidelines

If your concern relates to an unresolved payment, system error, or serious service disruption, please:

1. Submit your support request via the app or email.
2. Include the following in your message:
   • Job Name or ID
   • Your Role (CM or PH)
   • Summary of the issue
   • Steps already taken
3. If you do not receive a response within 48 business hours, please call our direct support line for urgent escalation.

🕘 Support Hours

Our support team is available during South African business hours:

• Monday – Friday
• 9:00 AM – 5:30 PM (SAST)

Requests made outside of these hours will be queued for the next working day.

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